A study on Inconsistencies and Best practices in Service Delivery and Programme Management Approaches in Local Governments

11 Jun 2014

Report Summary

The purpose of the study was to identify inconsistencies and best practices in service delivery and programme management approaches, and develop principles to guide service delivery in local governments; including CSOs. Its specific purposes were to study the current approaches in local government service delivery, identify the inconsistencies and best practises in their delivery and management, to develop principles to guide both service delivery and programme management and finally to develop materials for use in sensitisation programmes for local government officials.

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